DOI: 10.5176/2251-2349_HRM&PD16.11

Authors: Andreas Meier

Abstract: In the knowledge-based society, traditional management principles do not go far enough. Networked teams, meeting challenges, refer to the experiences and skills of their members. If fuzzy methods are used, decision-making processes can be differentiated. The example of a customer portfolio shows the potential of ‘Management by Differentiation’.

Keywords: knowledge worker; management by differentiation; fuzzy logic; decision making; fuzzy customer portfolio

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