DOI: 10.5176/2315-4330_WNC15.107

Authors: Wietske van Oorsouw, Petri Embregts, Anna Bosman, Andrew Jahoda and Bronwen Burford


A video-review procedure was used to compare observations of three groups – nurses, clinicians and lay people – on quality of interactions between nurses and clients with mild ID. First, participants watched a compilation of short video-samples of nurse-client interactions and indicated whether the interaction had "gone well" or "less well". Second, they explained their reasons for these choices. Reviews were audiotaped and transcribed verbatim. Groups described similar reactions to what they saw, but expressed their views in different language. However, nurses and clinicians made more recommendations than lay people about how the nurse-client dyads might improve their interactions. Training/experience might not have as strong an influence on people's perceptions of nurse-client interactions as expected. Use of different language/jargon by different groups to describe the same events, has the potential to create misunderstandings about each other's perspectives and has implications for professional training.

Keywords: nurses; interactions; clinical experts; lay group; training; perception

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