DOI: 10.5176/2315-4330_WNC15.117

Authors:Li-Hsiang Wei, Chen-Chia Cheng and Chiung-Yu Huang


The purpose of this study was to explore the relationships between team trust and organizational citizenship behaviors, and their associated factors on demographic data (age, marital status, and education) and job characteristics (job level, working units, and seniority). It was also to investigate the impacts of predictor and prediction on organizational citizenship behaviors among nursing staffs. This study was a correlation research. 547 nursing staffs who are working in a teaching hospital in southern Taiwan were recruited in the survey by using convenience sampling. Statistical analysis is used on research method, which included percentage, average, standard deviation, Pearson's correlation coefficient, Independent t-test, One-way ANOVA, and Multiple regression analysis. The results indicated that age and seniority were significantly positive correlations between team trust and organizational citizenship behaviors. Further, N2 level of nurses, work units, and team trust are important predictors on organizational citizenship behavior of nurses. This research results were applied to how nurse managers arrange clinical continuing nursing education well under team trust and team resource management. Then, it can make nursing staffs building up team trust with interdisciplinary teams strongly, involving organizational citizenship behavior affairs actively, and creating organizational atmosphere successfully.

Keywords: team trust, organizational citizenship behavior, team resource management, nursing staffs and nurse

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