DOI: 10.5176/2010-4804_2.2.184

Authors: Azizan Abdullah, Zanariah Zainal Abidin

Abstract:

This study was designed to identify the enablers of successful TQM implementation by Malaysian SME businesses. The study is importance due to the facts that SMEs are left behind in TQM implementation as compare to large organizations. The survey questionnaire distributed to 500 Malaysian small businesses and 153 responded which contribute to 30.6% response rate. The aim of this survey was to gain a general understanding of TQM implementation and to identify the enablers from the respective respondents. The study investigated and identified the enablers of TQM implementation that are contributing to the SMEs performance.

Keywords: Enablers, Quality Assurance, SMEs, TQM

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