A Process of Emotional Intelligence The Mediating Role of Job Satisfaction

DOI: 10.5176/2251-1970_BizStrategy18.129

Authors: Hui-Ling Tung

Abstract: Based on a cognitive understanding of EI processes as a complementary approach to the behavioral explanation, this study aims to examine how emotionally intelligent employees develop high job satisfaction, in order to affect affective commitment and diminish turnover intentions concurrently. The hypotheses under job satisfaction mechanism test on a sample of 282 employees. The results illustrated that as employees’ emotional intelligence increased, so did their reported affective commitment, and also suggested that emotional intelligence can produce job satisfaction, which, in turn, exhibit affective commitment. However, as emotional intelligence yielded, but did self-completed turnover intention, and also identified that EI can influence job satisfaction, which, in turn, not inhibit turnover intention.

Keywords: emotional intelligence, job satisfaction, affective commitment, turnover intention