Technology and Health Care: Efficiency, Frustration, and Disconnect in the Transition to Electronic Medical Records

DOI: 10.5176/2301-3710_JMComm13.50

Authors: Kate Magsamen-Conrad and Maria Checton

Abstract:
This study investigates one medical facility’s transition to electronic medical records (becoming “paperless”). We utilized face-to-face interviews to investigate the transition process with one implementer (the vice president of the medical facility) and three stakeholders from one of the four offices (an assistant office manager, a nurse, and a medical technician). We discuss the dominant themes of efficiency, frustration, and disconnect as well as conclusions and implications.

Keywords: electronic medical records, organizational change, provider-patient communication, technology