The Sad Banker: The Return on Investment of Positive Strengths

DOI: 10.5176/2251-1970_BizStrategy04

Authors: Sara M. Johnson

Abstract: This is an introductory summary of the accepted PhD research dissertation proposal questioning the potential correlation of positively oriented strengths, as expressed in employees’ Psychological Capital (PsyCap) and Emotional Intelligence (EI) competency, to performance in the banking industry. The influence of costumer centric corporate vision and values is also analyzed as pertaining to sales results. Our research is positioned in the flourishing literature and empirical findings documenting the impact that positive and cumulative PsyCap capabilities such as optimism, hope, self-efficacy and resilience carry out on productivity. In this paper we introduce the theoretical framework justifying the inquiry over the role played by PsyCap, EI and corporate values variables in the ‘on-the-job’ productivity equation.

Keywords: positive organizational behavior;psycap;EI; employee productivity;banking;chaos theory; servant leadership theory; mixed methodology; quntitavive-qualitative research;