DOI: 10.5176/2301-394X_ACE14.98
Authors: Naveen Ratnam Didla, PhD Student and Dr Assem Al-Hajj, Academic Head
Abstract:
This paper highlights the pressing need to adopt the Risk Management methodologies into the Quality Management processes, intended to steer from the traditional reactive approach of quality management toward a more proactive one. This need is pursued through conducting a review of the failures/deficiencies of the existing project quality systems in terms of lack of preventive/proactive approaches on the one hand, while giving due consideration to the possibilities of support offered by risk management research studies on the other. The paper concludes by proposing a risk-based quality framework named Quality Risk Management (QRM) model capable of identifying and mitigating the risks to achieving quality objectives in construction projects, along with some recommendations on effective implementation. The application of this model is expected to provide a clearer picture regarding the risks to quality processes at any given point of time, thereby enabling the project team to be in a better position to make more informed decisions in controlling quality. This is the first in a series of papers that will be written with the aim to develop the model for applications in the UAE construction industry.
Keywords: Quality Management (QM), Risk Management (RM), Quality Risk Management (QRM), Project Quality Plan (PQP), Cost of Quality (COQ), UAE
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