Examining the moderating effects of organizational identification between human resource practices and employee turnover intention in Indian hospitality industry

DOI:  10.5176/2251-1970_THoR14.05

Authors: Nivethitha Santhanam, Kamalanabhan T J, Lata Dyaram

Abstract:  The present paper presents a turnover intention model, which examines the effects of frontline employees’ perceptions of human resource practices (recruitment, selection, training, career growth opportunities, performance appraisal and compensation) on employee turnover intention in Indian hospitality firms. Using this model as a framework, the authors explore the role of organisational identification as a moderator of the aforementioned relationship. Hierarchical linear regression analyses demonstrated that selection and compensation practices have significant effects on employee turnover intention. Organizational identification moderates the relationship between selection and employee turnover intention. The paper concludes with implications for managers in hospitality industry and some future research directions.

Keywords: Human resource practices, Organizational identification, Employee turnover intention, Hospitality industry