DOI: 10.5176/2301-394X_ACE14.70
Authors: J. Uma Maheswari, Abhik Kumar Dutta and V. Paul C. Charlesraj
Abstract:
Customer satisfaction is always a challenging task especially in the construction projects. Although stand-alone tools are available to capture the customer requirements into the final design they are time-consuming with enormous data inputs at all steps. The present study attempts to incorporate the customer requirements with minimal user inputs using the integration of HoQ (House of Quality) and DSM (Design Structure Matrix). HoQ is primarily the first step of QFD (Quality Function Deployment) in capturing the customer requirements into the design domain. The inputs associated with the design requirements are used to develop the DSM automatically. DSM has been identified by researchers as a potential tool to identify and explicitly model the iterations during conceptual stages of design planning. This proposed concept was tested with data from a project involving construction of a blast furnace and a prototype tool that was developed in Microsoft Excel & VBA. The initial results of this concept were quite convincing.
Keywords: HoQ (House of Quality), DSM (Design Structure Matrix), Blast Furnace Construction
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