DOI: 10.5176/2251-1997_AF87
Authors: S. Rosan Basha and C. Natarajan
Abstract:
The E-Banking is increasingly becoming popular because of convenience and customer-friendly. It has reduced transactional costs for the financial institutions and helped them to provide variety of services to their clients. E-Banking has not only reduced the time consumed in financial transactions, it has shrunk the geographical frontiers to make their business truly global. The present paper explores the customer’s perception towards e-banking in India. The e-banking services divided into two. One is payment services and the other is Request services. Customer’s satisfaction towards payment services, request services and e-banking issues are analyzed. The results are discussed along with suggestions for improving e-banking services in India.
Keywords: E-Banking, internet banking, Bank, Online, Traditional banking, Information Technology, virtual banking
Updating...