DOI: 10.5176/2251-1997_AF16.38
Authors: Peyton Devanney, Will Quilliam, Charles W. DuVal, and Noema “Amy” Santos
Abstract:
Organizations across the globe in numerous industries are focusing on automation in order to yield significant improvement in the efficiency of their operations. Professional Services Automation (PSA) provides its users a structured approach to the services delivery lifecycle, along with other contributions such as streamlining an organization’s processes. One of the major advantages of PSA is empowering its users with the tools necessary to thoroughly examine each detail of their business processes. Users employ this ability to scrutinize each detail of their business process in order to improve and advance their existing processes. As the business world continues to operate online, cybersecurity has become a growing concern for organizations and individuals alike. The automation of business processes leads to an increase in productivity, along with substantial business growth.
Keywords: Professional Services Automation; PSA; BPA
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