DOI: 10.5176/2251-3833_GHC12.32
Authors: Turgut Karaalp, Pınar Dinç, Abdulkadir Teke and İbrahim Halil Cankul
Abstract: Post-occupancy evaluation (POE) has been developed to address the problem of acquiring feedback for a future design database from the occupants who are, arguably, in the best position to provide information. This paper presents a study on the spatial factors which affect patients’ and staffs’ satisfaction in a gastroenterology clinic that take place in the teaching and training hospital of the Military Medicine Faculty of Gulhane/Ankara/Turkey. The study was carried out in 3 phases. In Phase I, gastroenterology outpatient clinic spaces were investigated via detailed walk-throughs. Photography was used to document both positive and negative performance aspects. In the patient survey (Phase II), responses were solicited regarding the performance characteristics (accessibility of between spaces, quality-size-facilities, environment-location, physical and technical features, psychological effect) of the outpatient clinic spaces that should be improved. Phase III involved extensive follow-up including staff interviews, archival research, and physical measurements. Results showed that accessibility and redirection to gastroenterology clinic of the hospital, air quality in the units of the clinic on the ground floor, level of noise and lighting were found insufficient by patients. In addition, the factors such as parking facilities, adequacy of seating groups, toilet features and colours in spaces were also evaluated negatively by the older age group patients. In some evaluations related to the general and the unit where the staff works in outpatient clinics, the spatial design problems related to the duty were almost parallel with that of the patients’. Especially the factors such as the inadequate spaces in endoscopy area, insufficient shower, toilet and air come forward. Findings obtained are important for betterment of the improvement of the clinic and providing data for the new designs which will be performed.
Keywords: Post occupancy evaluation, spatial factor, clinic design.
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