DOI: 10.5176/2251-2349_HRM&PD17.7
Authors: Susanne Böhlich, Mrudula Oleti
Abstract: This research intends to reveal what Generation Y (Gen Y) employees expect and want from their Learning & Development programs. The focus is understanding the learning style of Gen Y, method of learning, preparation, technology, attention span, memory, duration and their version of a good Learning & Development (L&D) program. This research is a comparative study between what Gen Y actually wants and what managers think Gen Y wants. Responses from young learners have been collected through a survey and managers have been interviewed to get to know a possible gap and recommend how to bridge the gap. The research revealed a difference between what the young learners want and what has been delivered to them. While Gen Y learners seem to be keen on learning, require interaction and experience, want discussions with other participants and the guidance of an instructor in a classroom session, the managers in the survey focused on technology, like 24-hour access and video games and questioned Gen Y’s interest to learn. Concluding the research, this paper recommends what kind of L&D program should be designed and delivered to attract the Gen Y and what should be done so that the learning programs have a good impact on the young audience.
Keywords:Learning & Development, Generation Y, learning program, learning style, method of learning, technology
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