Management by Differentiation How Knowledge Workers Use Fuzzy Logic for Decision-Making Processes

DOI: 10.5176/2251-2349_HRM&PD16.11

Authors: Andreas Meier

Abstract: In the knowledge-based society, traditional management principles do not go far enough. Networked teams, meeting challenges, refer to the experiences and skills of their members. If fuzzy methods are used, decision-making processes can be differentiated. The example of a customer portfolio shows the potential of ‘Management by Differentiation’.

Keywords: knowledge worker; management by differentiation; fuzzy logic; decision making; fuzzy customer portfolio