DOI: 10.5176/2251-2012_QQE14.30
Authors: Vladimir Plotnikov, and Julia Vertakova
Abstract:
Development of information technology affects all aspects of society. One of the fundamental trends of recent decades has been an active and increasingly widespread adop-tion of information and communication technologies in the management of business organizations. In this issue of the ef-fectiveness of their use, with teaching positions still available. The authors proposed a method of evaluating the effectiveness of information and infrastructure management software or-ganization. Methodology focuses on the consistent estimation of the positive effects of information in relation to the stages of implementation of information systems. Assessment is based on the following steps: selection, procurement, and implementa-tion of information systems, improving management processes, changing economic and financial results of activity, cumula-tive evaluation. The Technique is based on a combination of quantitative and qualitative methods. Testing of methods on the example of the introduction of CRM soft-ware solutions showed its value and practicality.
Keywords: Information technology, performance evaluation, quantitative and qualitative methods
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